main support page If you don't know a term we are using please take a look at our
'What is...?' page.
Username and password
The email you got when you signed up contains some important information,
e.g. username and password you will need to access your control panel,
FTP and so on. Of course you can change it. If you have lost the password
please send an email to firstname.lastname@example.org.
Transfering a domain to us?
Visit the registrar or site where you registered your domain (if you are
not sure send us an email, we are glad to help you) and change the nameservers
to the one mentioned in your Welcome email.
Accessing your web site
It will take 24 to 72 hours until www.yourdomain.com will resolve to the
IP-address assigned to your account. Until your domain is actually ponting
to our servers you can use the IP-address from your Welcome email to access
and setup your web site. For example, if you were given 188.8.131.52 instead
of typing http://www.yourdomain.com you can also type in http://184.108.40.206
to reach your web site.
Accessing IP less accounts
Our smaller packages are IP-less accounts. This means the IP is shared
with several other domains, as opposed to being dedicated to "one."
As stated above it will take 24 to 72 hours until your domain is reachable
under www.yourdomain.com. To reach your account until then you will have
to enter your IP as shown above plus a tilde plus your username you from
the Welcome email, .e.g. http://220.127.116.11/~frank. When your new domain
has propagated across the world you will be able to access your site by
calling it the standard way, www.yourdomain.com.
Uploading the files of your web site
Please refer to our support pages about FTP
fur further information.
Accessing your control panel
To access your control panel where cou can manage your account, create
email addresses and so on enter
For more detailled information about the control panel click here.
You can't see your main page, instead you see a
Or some pictures are ot displayed?
Never mind, this happens to many newcomers: you have uploaded all your
files and directories and then want to access it with your browser but
forgot to create the welcoming page as index.html - and what you will
see is your entire file directory structure. It looks just like exploring
your local hard disk!
There are two things you have to keep in mind: first, you will need a
page named index.html or index.htm in any
directory you create (including the root one), because this is what the
browser looks for. Second, unlike a common Windows PC, on Unix which is
used on most of the web servers the files are case
sensitive, so basically picture.JPG is not the same as picture.jpg!